Our Commitment to Conscious Fashion
At Monica Nera, each piece is crafted with care, intention, and respect for our planet. We support mindful shopping to reduce waste—but if something isn’t quite right, we’ll guide you through a smooth return or exchange process.
Return Policy:
We offer store credit only for returns.
Refunds are not issued.
Return Window:
You have 7 days from delivery to request a return.
Eligibility:
To qualify for return credit, your item must be:
• In original condition (unworn, unwashed, unused)
• With all original tags and packaging
• Free from stains, perfume, or damage
Non-returnable items:
• Final sale items
• Customized or made-to-order items
• Gift cards
How to Return:
1. Email sales@monicanera.com within 7 days of receiving your order
2. Include your order number and the item(s) you’d like to return
3. We’ll provide the return address and next steps
Return Shipping:
Return shipping is at your own cost. We recommend using a trackable shipping method.
Return Address:
Monica Nera
520 Hobson Avenue, Unit 1
Saddle Brook, NJ 07663
USA
Processing Time:
Returns are reviewed within 7 business days of delivery.
Once approved, you’ll receive a code equal to the value of your original item to use on your next order.
Exchange Policy:
We gladly support exchanges for size or color.
How It Works:
1. Contact us at sales@monicanera.com
2. Once approved, return your original item
3. Email us your return tracking number
4. We’ll send you a code to place your new order
Kindly note: For all exchanges, a flat $25 shipping and handling fee will apply. This helps us cover the cost of shipping, packaging, and order processing.
Why We Charge a Small Fee for Exchanges
We believe in transparency, craftsmanship, and sustainability.
Each Monica Nera piece is handmade to order.
That means:
• No overproduction
• No waste
• No warehouse stock
When you request an exchange, we:
1. Remake your item in your new size or style
2. Pack it with care
3. Ship it back to you
This is why we charge a flat $30 exchange fee.
It helps us cover:
• Fair wages
• Sustainable production
• International shipping costs
We’re proud to offer a thoughtful alternative to mass fashion—and we’re here to help with sizing and styling to get it right the first time.
Thank you for supporting conscious fashion.
Please note:
All items are made to order. After placing your exchange order, please allow up to 7 business days for production.
Store credit never expires and can be used at any time.