Made to Order
What does made to order mean?
Each Monica Nera piece is handmade especially for you after your order is placed. We do not mass produce or keep large stock quantities, allowing us to focus on quality, craftsmanship, and a more sustainable approach to fashion.
Sometimes production times may be shorter or longer depending on fabric availability and current order volume. This thoughtful approach allows us to reduce overproduction, minimize waste, and focus on exceptional craftsmanship and quality.
Shipping
Do you ship internationally?
Yes, we ship worldwide.
How long does shipping take?
Shipping times vary depending on the destination country and shipping carrier. Once your order is shipped, you will receive a tracking number via email.
Will I receive tracking information?
Yes, tracking details are automatically sent once your order has been dispatched.
Can shipping delays happen?
Occasionally, delays may occur due to customs processing, weather conditions, holidays, or courier issues beyond our control.
Returns & Exchanges
Do you accept returns?
Yes, we accept approved returns within 7 days of delivery.
Do you offer refunds?
We currently offer store credit for approved returns.
Can I exchange for another size?
Yes, size exchanges are possible depending on product availability.
How do I request a return or exchange?
Please contact us at support@monicanera.com with your order number and reason for return.
Sizing
How do Monica Nera pieces fit?
Most Monica Nera styles are designed with a relaxed and slightly oversized fit for effortless elegance and comfort.
What if I am between sizes?
If you prefer a more fitted look, we recommend sizing down.
Where can I find measurements?
Detailed measurements are available on each product page
Fabrics & Care
What fabrics do you use?
We carefully select premium European fabrics including high-quality cotton poplin, silk, and natural blends.
How should I care for my garments?
We recommend gentle washing or professional dry cleaning depending on the fabric composition listed on the garment label
Orders
Can I cancel or modify my order?
Please contact us as soon as possible after placing your order. Once production has started, modifications may not always be possible.
Why are some items sold out?
As many of our pieces are handmade in small batches or made to order, fabric availability may sometimes be limited
Sustainability
Is Monica Nera a sustainable brand?
Monica Nera focuses on slow fashion, made-to-order production, premium quality fabrics, and thoughtful craftsmanship to reduce unnecessary waste and overproduction.